Organizations can be conceptualized as a series of interlinked business processes. You'll look at designing, assessing, and improving business processes in product and service organizations.

Communication and Collaboration #2 builds on your skills developed in Module 1. You'll focus on individual effectiveness in team settings as well as team interaction, conflict resolution and negotiation, and decision-making.

While data is critical for making well-informed decisions, how you present data to stakeholders can make the difference between a new or improved business model and a missed opportunity. This course covers the design concepts involved in visualizing data for decision-makers. You’ll use market-ready tools to perform ETL processes and create storytelling using data visualization tools.

The sales process is essential to building a relationship between company and customer, gathering important market research for product development, and operationalizing the promise of the brand. Build your sales skills and gain an understanding of the fundamental elements of the sales process.

Put all your newly acquired business expertise to the test for this individual challenge to develop a new solution focused on sustainable processes or a sustainable new product. You’ll detail the location, process, and pilot scheme—and tell your story with data. Finish with a poster showcase to pitch your idea to a panel of judges.