Operations or Departmental Manager Apprenticeship

Managers play a huge role in ensuring the success of their organisation. Managing systems, processes and people to drive productivity requires a complex range of skills.

This level 5 apprenticeship is designed to support operational managers in driving team performance and ensuring business success.

At a glance

  • Level 5

  • Fully funded

  • 18-24 months

Programme Overview

This apprenticeship is centered around three core themes - skills which are at the heart of what it takes to be an effective operational manager and leader. These themes are personal effectiveness, interpersonal excellence and organisational performance.

Live sessions to take place for each module. Apprentices will have the opportunity to participate in masterclasses related to each of the core themes, as well as completed a Work-Based Project and End Point Assessment.

Due to recent changes to the funding rules, we are currently reviewing our apprenticeship information and policies.

Core Theme - Personal effectiveness and interpersonal excellence

  • Module 1 - Self-leadership, teamwork and collaboration

  • Module 2 - Building and managing teams

  • Module 3 -Developing and leading high performing teams

  • Module 4 - Bringing it all together - Teamwork, collaboration and leadership

Core Theme- Interpersonal excellence and organisational performance

  • Module 1 - Data-driven thinking and decision-making

  • Module 2 - Foundations of financial acumen

  • Module 3 -Communication and presentation skills

  • Module 4 - Bringing it all together - Driving decisions through numbers, data and stories

Core Theme - Organisational performance: Delivering results

  • Module 1 - Operations management: Strategy & planning

  • Module 2 - Operations management: Execution and control

  • Module 3 - Foundations of project management

  • Module 4 - Bringing it all together - Executing strategy through operations and project management

Workshop content and timings subject to change

    Delivery Method

    This apprenticeship is delivered fully online . The apprenticeship is normally completed within 15-18 months (including gateway).

    Three, full-day live sessions take place once per term.

    All 12 modules are completed through virtual, self-paced study, with regular assessor review meetings to keep you on track.

    • All assessments are contextualised to the apprentices' work environment, revolving around the challenges and opportunities they face within their productive job role

    Apprenticeships at Hult Ashridge

    All of our apprenticeships are developed and regularly reviewed by our expert faculty, to ensure that the latest research and critical thinking is included to tackle the ever-changing organisational landscapes and challenges faced by leaders and their businesses.

    We teach through a combination of live online session, on-site training days and virtual study. All learning materials are accessible to the apprentice 24/7 on Canvas.

    Throughout the apprentice's time at Ashridge, we hold regular tripartite meetings between a member of our apprentice support team, the apprentice, and their line manager to discuss progression so far and any additional support needs.

    20% Off the Job

    This programme requires 20% off-the-job training.

    This is a statutory requirement that means the learning takes place during the apprentice's normal, paid working hours, for the purpose of achieving the knowledge, skills and behaviours of the apprenticeship standard.

    Funding & admissions

    This programme is fully funded under the UK apprenticeship levy for employers in England.

    • Individual employers will set the selection criteria for their Apprenticeships

    • Skills Scan - to be completed by all applicants and their line managers

    • A levels (work experience will be considered in place of formal qualifications)

    • Candidates will typically have five GCSEs at Grade C or higher, including English and Maths, and hold a minimum of 48 UCAS points (or equivalent)

    • Funding rules require individuals to be employed and working at least 50% in England

    • Strong personal motivation and capability to benefit from and contribute to the program

    • Line manager support to undertake work-based assignments and build a portfolio of evidence

    • Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the End Point Assessment

    Programme Funding

    Programme Funding + End Point Assessment Fully funded through Apprenticeship Levy (Funding band 7,000 GBP)


    Our apprenticeship faculty are practitioners first, academics second. They have real, lived experience of business and boardrooms, as well as a commitment to academic rigour and research.

    Academic Director

    Judith Parsons

    BA, MSc, Cert Ed

    Latest Work

    Juan Zuliani

    BA (Hons), MBA

    Latest Work

    Paul Griffith

    MEng, MBA, ACGI

    Latest Work

    Contact Us

    Request a call back from a member of our experienced apprenticeships team. Or, you can call us on +44 (0)20 3936 1185

    Skills Scan

    The Skills Scan is a vital part of the apprenticeship application process for apprentices and line managers.