Operations or Departmental Manager Apprenticeship

Managers play a huge role in ensuring the success of their organisation. Managing systems, processes and people to drive productivity requires a complex range of skills.

This level 5 apprenticeship is designed to support operational managers in driving team performance and ensuring business success.

At a glance

  • Study online

  • Open and closed cohorts available

  • Fully funded

  • 18-24 months

  • Next intake: May 2024

Programme Overview

This apprenticeship is centered around three core themes - skills which are at the heart of what it takes to be an effective operational manager and leader. These themes are interpersonal excellence, organisational performance and delivering results.

Live online sessions will take place for each module, over three full-day sessions per term.

Apprentices will have the opportunity to participate in masterclasses related to each of the core themes, as well as completed a Work-Based Project and End Point Assessment.

Core Module A

Interpersonal Excellence


  • Understanding self and others

  • Building and managing teams

  • Developing and leading teams

Core Module B

Organisational Performance


  • Data-driven thinking and decision-making

  • Foundations of financial acumen

  • Foundations of persuasion and negotiation

  • Strategy, marketing and sales

Core Module C

Delivering Results


  • Project management

  • Operations management

Studying with Hult Ashridge

We take a blended approach to learning at Hult Ashridge. We place a strong emphasis on networks, and providing the opportunity to learn from and contribute to the learning of your peers.

The Level 5 Operations/Departmental Manager apprenticeship is delivered in a fully-remote model which includes live online lectures with colleagues in your cohort, self-directed study and a variety of assessments to ensure that your learning is being applied effectively in your workplace.

This apprenticeship makes an immediate impact, because all learning and assessments are contextualised to the apprentices’ work environment. Assignments revolve around the specific challenges and opportunities apprentices face within their job role.


Francesca Altamura is a Level 5 Operations/Departmental graduate and is Sustainability Lead in her organisation. In this short video she shares her thoughts after we invited her to talk at our Alumni Reunion Day.

Let's Talk

We work with employers to find the best learning solution for your business. Whether you have one employee to send to an open cohort, or you’d prefer a closed cohort for your entire middle management, we can help.

Off-The-Job Training

Off-The-Job training is a mandatory requirement of all apprenticeships. Apprentices must be able to demonstrate at least 6 hours per week of off-the-job training for the duration of their apprenticeship.

Off-the-job training must be completed during contracted working hours, and we provide an online tool to track progress.

Funding & admissions

This programme is fully funded under the UK apprenticeship levy for employers in England.

We work with employers to set the selection criteria for their apprenticeships. A strong personal motivation to benefit from and contribute to the programme is essential. The support of a line manager is vital in the success of the apprentice, providing access to off-the-job training, time to complete work-based assignments and regular progress reviews.

  • Skills Scan - to be completed by all applicants and their line managers

  • A levels (work experience will be considered in place of formal qualifications)

  • Candidates will typically have five GCSEs at Grade C or higher, including English and Maths, and hold a minimum of 48 UCAS points (or equivalent)

  • Funding rules require individuals to be employed and working at least 50% in England

  • Provide proof of achievement for English and/or Maths qualification at Level 2 with a Grade C or above

Programme Funding

Programme Funding + End Point Assessment Fully funded through Apprenticeship Levy (Funding band 7,000 GBP)

Application Processs

To ensure we match candidates with the right apprenticeship, we go through a pre-application process with employers before we take applications.

01 Talk to your line manager

If you are an employee wishing to study this apprenticeship, the first step is to talk to your line manager.

If we are not already working with your employer, we will need to set this up before you can apply.

02 Attend an Information & Guidance session

Now that we are working with your employer to deliver this apprenticeship, the next step is for you to attend an IAG. This is a session for employees to talk to Hult Ashridge, explore the apprenticeship in more detail and make sure it is right for you.

03 Skills scan & suitability check

Both you and your line manager will complete a Skills Scan, which will identify how much new learning this apprenticeship will provide. By mapping the apprenticeship against your job description and career goals, we can ensure that you are eligible to receive the funding for this apprenticeship.

04 Gather your evidence

Before embarking on the online application process, it is worth making sure you have all of the certificate and evidence to demonstrate your eligibility. This may include:

  • GCSE (or equivalent) certificates for English and Maths
  • Your CV
  • Degree or qualification certificates
  • Job description

05 Complete an online application

Provide your personal, employment and education details on our application platform, and upload the evidence you have gathered in the previous step.

06 Sit back and wait

Our faculty and admissions team will review your application, alongside the funding rules and eligibility criteria.

We may as you for more information if needed.

Once your application is accepted, you will receive an offer letter from our admissions team, as well as guidance on next steps.

Talk To Us

To find out more about this apprenticeship, get in touch with us today.


Our apprenticeship faculty are practitioners first, academics second. They have real, lived experience of business and boardrooms, as well as a commitment to academic rigour and research.

Academic Director

Judith Parsons

BA, MSc, Cert Ed

Juan Zuliani

BA (Hons), MBA

Paul Griffith


Talk To Us

If you have any questions about our apprenticeships and how they can work for your organisation, our apprenticeships team are here to help.

Skills Scan

The Skills Scan is a vital part of the apprenticeship application process for apprentices and line managers.

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Ashridge (Bonar Law Memorial) Trust is registered on the list of approved apprenticeship providers. UK PRN 10008899