Designing Operating Models

Align operations with business strategy


Our flagship program Designing Operating Models introduces tools and frameworks that help participants understand and challenge their existing operating model so they can design and communicate on a new one.

This immersive and highly experiential program is taught by a unique faculty: an academic, a consultant and an executive, who leads an organization of more than 8,000 people.

Participants on the last two programs rated the value to them as individuals at 9.1 and 9.4 out of a possible 10 and gave an average net promoter score of 84%.

Watch the video to learn more about the program

Who is this for?

Managers involved in improving and transforming their operations, particularly if their work involves translating business or functional strategies into operating choices. Participants come from a range of functions, including Strategy, HR, IT, Transformation, Finance, Lean, Business Improvement, and Operations.

Format & Dates

Program format

Blended: 3 days residential, 1x 3-hour virtual follow up, includes 1:1 clinics

Online: live sessions spread across 3 weeks, 1x 3-hour virtual follow up, includes 1:1 clinics



Next start dates:

  • 6 September 2021


Blended: £4,600 + VAT

Online: £2,950 + VAT

Onsite accommodation is charged separately to your program fee, to find out what's included please read our fee information here

Program Impact

Learning Outcomes for Participants

Using case studies, real-world situations, and a whole-day exercise building an operating model with the executive in charge, participants will learn to:

  • Convert strategy into design principles for an operating model

  • Develop a high-level operating model for an organization or a department

  • Lead a project team working on a target operating model

  • Produce a visual representation of their organization’s operating model for debate with other executives

  • Contribute as a team member when reviewing operations

Learning Outcomes for the Organization:

  • The organization will be able to align operations with strategy, enabling it to achieve its objectives faster, using fewer resources.

  • Improvements will be possible in a single department or team, or across the whole organization.

  • The organization is likely to develop more practical strategies because the dialogue between strategy and operations will improve.

Download program schedule
woman at whiteboard


people talking in a meeting indoors

“A superb course, the knowledge was excellent”.

Andrea Haug, Director, John Lewis

“Highly valuable program, delivered by experts – insightful and full of practical value.”

Elouise Leonard-Cross, Director of Learning & OD, NCG

“Top course, loved it for being precise, informative and entertaining.”

Chris White, Senior Manager Operating Strategy, Lloyds Banking Group

“Well worth an investment of time and money - provides a practical and pure methodolgy to enhance your organisation.”

Rob Bloor, Group Financial Controller, Equiniti


Andrew Campbell

Andrew Campbell


Alex Graham

Alex Graham

M.Sc. Management

Brian Worsfold

Brian Worsfold

MBA, MA Oxon

Download the program brochure

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