Designing Operating Models

This three-day program gives you the tools to align your operations with your strategy for a business, government department or not-for-profit. Alignment will enable you to drive higher performance.

Abstract illustration using large overlapping circles


An operating model is the operational design that makes it possible to deliver the business strategy. Operational design follows strategy, but the relationship also works the other way around, which means that ideas for operating model improvements can lead to changes in business strategy. This program is about the intersection of business strategy and operational design, for an organization as a whole, a business unit, a function or a team.

The operating model defines how the organization will deliver the capabilities and financial outcomes required by the strategy. An operating model covers six elements making up the acronym POLISM:

  • Processes and activities: the work that needs to be done
  • Organization and people: the people doing the work and how they are organized
  • Locations, buildings and other assets: the places where the work is done and the equipment in those places needed to support the work
  • Information: the software applications and databases needed to support the work
  • Sourcing and partners: those outside the organization supporting the work
  • Management system: the planning and performance management of the work

Each element of the operating model needs to be designed to contribute to the success of the organization: satisfied customers and beneficiaries, and sound financial performance. This program will introduce tools and frameworks that help participants understand and challenge their existing operating model, and design and communicate a new target operating model. The Operating Model Canvas, from the book of the same name, is the core framework. It is supported by more than ten tools.

This program has a unique faculty: an academic, a consultant and an executive. The executive leads an organization of more than 8000 people. We also spend one day developing an operating model, guided by the executive who led the work. Participants on the last two programs rated the value to them as individuals at 9.1 and 9.4 out of a possible 10. The net promoter scores were 78% and 91%.

Dates & Fees

Duration: 3 days


27 Jan - 29 Jan 2020

20 Apr - 22 Apr 2020

07 Sep - 09 Sep 2020

**Fee: £3,500 + VAT
**(fee excludes accommodation)

Who is this for?

Managers involved in improving and transforming their operations, particularly if their work involves translating business or functional strategies into operating choices. Participants come from a range of functions, including Strategy, HR, IT, Transformation, Finance, Lean, Business Improvement, and Operations


Andrea Haug

A superb course, the knowledge was excellent”.

Andrea Haug

Director, John Lewis

Elouise Leonard-Cross

Highly valuable programme, delivered by experts – insightful and full of practical value”

Elouise Leonard-Cross

Director of Learning & OD, NCG

Chris White

“Top course, Loved it for being precise, informative and entertaining”

Chris White

Senior Manager Operating Strategy, Lloyds Banking Group

Richard Caldicott

“Fantastic. Hugely valuable investment. Delighted, thank you.”

Richard Caldicott

Director of Transformation, Prudential


Andrew Campbell

Andrew Campbell


Alex Graham

Alex Graham

M.Sc. Management


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