{"id":3679,"date":"2013-08-10T15:48:43","date_gmt":"2013-08-10T15:48:43","guid":{"rendered":"http:\/\/news.hult.edu\/?p=3679"},"modified":"2026-05-06T15:38:45","modified_gmt":"2026-05-06T14:38:45","slug":"new-curriculum-prepares-b-school-students-digital-economy-forbes","status":"publish","type":"post","link":"https:\/\/www.hult.edu\/blog\/new-curriculum-prepares-b-school-students-digital-economy-forbes\/","title":{"rendered":"New Curriculum Prepares B-School Students For Digital Economy [Forbes]"},"content":{"rendered":"

This article was originally published by Forbes on August 10th, 2013, ‘New Curriculum Prepares B-School Students For Digital Economy<\/a>‘.<\/em><\/p>\n

IBM recently announced a new partnership with Hult International Business School that\u2019s driving innovation in today\u2019s higher education system and helping to close the skills gap in areas like social, analytics, mobility, and cloud computing to better prepare future business leaders. I sat down with Jim Spohrer, IBM\u2019s Director of University Programs, to hear more about the new curriculum and its focus on today\u2019s digital service economy.<\/p>\n

CC: Jim, let\u2019s start by talking a little bit about today\u2019s \u201cdigital service economy.\u201d What does this really mean and how is it impacting business and innovation today?<\/p>\n

JS: I think we\u2019d all agreed that the way in which business is conducted today is drastically different from even five years ago. First, customers are no longer just buying products, their purchasing outcomes and solutions. It doesn\u2019t make sense to just sell a product and then lose connection with the customer. Therefore, it\u2019s imperative to develop a long-lasting relationship with the customer. Companies want to maintain information flows coming from the product, so that you can offer services to help the customer gain even more value from that product.<\/p>\n

Second, with the emergence of social, analytics, mobility, and cloud computing the way in which organizations serve clients and collaborate with their employees and business partners is changing. Our world, the business world, is more instrumented, interconnected, and intelligent than ever before, it truly is a smarter planet today.<\/p>\n

This is what the digital service economy is all about and if we want to get better at service innovation, we\u2019ve got to approach it differently. Most importantly, we\u2019ve got to help our future leaders build the skills needed to succeed and continue to innovate the buyer-seller relationship.<\/p>\n

CC: Do you think today\u2019s business schools are not preparing students for the new business landscape you describe?<\/p>\n

JS: I think there\u2019s room for improvement. Consider this, several recent reports highlight the disparity between job needs and existing talent. The Business Intelligence Congress recently revealed that universities are not producing qualified graduates skilled in business intelligence. And, a recent McKinsey Global Institute report indicates that over the next seven years the need for highly skilled business intelligence workers in the U.S. alone will dramatically exceed the available workforce \u2014 by as much as 60 percent. We\u2019re (IBM) committed to and invested in helping universities and business schools close the gap. While every technology company can say they are working with universities to adopt technology, IBM is unique in that its partnering with hundreds of business schools around the globe to help develop new course curriculum.<\/p>\n

For example, at Hult International Business School we are collaborating with two marketing professors, Jeff Saperstein and Hunter Hastings, to create new Service Thinking curriculum for Hult\u2019s Corporate Partnership Elective program. We\u2019re bringing MBA students<\/a> with IBMers together to help address the need for skills in areas like social business and analytics. We\u2019re focused on teaching students how to best serve today\u2019s global, mobile and social customer.<\/p>\n

The goal is systematic innovation to improve the capability to bridge the gap between business education and the skills and competencies global hiring managers seek today.<\/p>\n

CC: The Hult partnership is building more on analytics while adding new components like social business. Can you talk a little bit about this?<\/p>\n

JS: It\u2019s pretty clear that big data and analytics are here to stay and having a major impact on business and decision-making. But we can\u2019t ignore social, mobile and cloud as they aren\u2019t far behind.<\/p>\n

According to the 2012 IBM Technology Trends report, only 1 in 10 organizations have the skills they need to benefit from advanced technology such as social software. Additionally, nearly half of the educators and students surveyed in a recent IBM\u2019s study indicated there are major gaps in their institutions\u2019 ability to meet current and future IT skill needs in the social technology and practices.<\/p>\n

IBM is in a unique position to mentor students in social. We\u2019ve been leading the way in policy, technology and practice for many years. We\u2019re truly a social business, benefiting from our employees use of social technologies every day. Whether it\u2019s how we collaborate internally to drive innovation, share ideas with business partners to expand solutions or connect with customers to best serve their needs. Social is embedded into every business process.<\/p>\n

I think people think of social skills or social focused curriculum and think, why, what for? Students are pretty socially savvy on their own. But in reality, it\u2019s harnessing that know-how and applying these skills to business. That will help these students to differentiate themselves as they enter a competitive job market and evolving digital economy<\/a>.<\/p>\n

Also, this new curriculum does not just focus on one discipline. We\u2019re helping to create what we like to call \u201cT-shaped\u201d individuals, folks who have deep skills sets in a particular discipline, and also broad skills across many different disciplines and systems. A \u201cT-Shaped\u201d individual is more adaptive to new emerging and global opportunities. They will be the ones driving innovation will be critical to our future success as a global economy.<\/p>\n

CC: What are you doing to shape the future of business?<\/p>\n

JS: Our economy is in the midst of a fundamental and radical transition that we have not experienced since the cotton gin and steam engine. Tried and true business methods, beliefs and principles are falling by the wayside because they no longer work<\/a>. A simple example is the impact that social has had on the buyer-seller relationship. It used to be the seller was in control; today the buyer is completely in control. Obsoleted in the shift are not only countless sales methodologies but also the traditional marketing roles of demand generation, PR, and event marketing.<\/p>\n

It\u2019s not enough for the next generation of employees to just understand the technology. They need critical thinking and analytical skills to question, tear down and innovate new principles of leading, selling and creating value. Personally, I\u2019m thankful IBM has taken an active role in shaping college curriculum. It\u2019s not just to their benefit but to each of our own benefit.<\/p>\n

Grow your leadership capabilities with an MBA in international business<\/a> at Hult. To learn more, take a look at our blog Hult undergrads build their leadership skills: The Ashridge Cohort Experience<\/a>, or give your career a boost with our Masters in International Business<\/a>. Download a brochure or get in touch today to find out how Hult can help you to learn about the business world, the future, and yourself.<\/p>\n","protected":false},"excerpt":{"rendered":"

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